Terms and Conditions

1. Agreement to Terms

By using SG Bakery's services, including ordering on our website, you agree to these Terms and Conditions (“Terms”). If you disagree, please refrain from using our services.

2. Placing Orders, Payment and Delivery Experience

2.2 Order Acceptance

Orders are subject to availability and our approval. We reserve the right to refuse or cancel any order at our discretion.

2.3 Pricing & Payment

All prices are displayed in VND and include applicable taxes. Payment is required upon checkout.

3. Refunds & Replacements

3.1 Eligibility

We strive to ensure product quality and customer satisfaction. Refunds or replacements are considered on a case-by-case basis, depending on the nature of the issue. To initiate a request, please contact us within 24 hours of receiving your order via:

• Phone: 0457 441 236 (Mr. Andrew)
• Email: orders@sgbakery.com.au 
• Your full name
• Contact email/phone number
• Order number (from confirmation email)
• For refunds/replacements: clear images of any issues (e.g., damaged or faulty items)

3.2 Refund Method

Approved refunds will be processed via your original payment method within 7 business days.

3.3 Replacement Policy

If a replacement is approved, we will deliver a new product at no extra cost, subject to availability.

3.4 Non-Refundable Cases

Refunds/replacements are not available for:

• Change of mind
• Products not stored/handled properly after delivery
• Requests made after the 24-hour period

4. Contact Us

If you have questions about these Terms, please contact us at 0457 441 236 (Mr. Andrew).